A survey conducted by Tokyo Shoko Research on Japanese companies regarding "talent acquisition and resignation agency" revealed that approximately 20% of large companies have experience using resignation agency services.

The survey results showed that 9.3% (479 companies out of 5,149) of all companies responded "yes" to the question of whether they had employees who used resignation agencies after January 2023. By company size, large companies accounted for 18.4% (92 companies out of 499), more than double the rate of 8.3% (387 companies out of 4,650) for small and medium-sized enterprises.

Looking at the percentage of companies that responded that they have experience using resignation agency services by industry, "Laundry, beauty, and bath services" topped the list at 33.3%. This was followed by "Various product retail businesses" including department stores at 26.6%, and "Accommodation services" including inns and hotels at 23.5%.

When asked about specific measures taken for talent acquisition, "salary increases" were overwhelmingly the most common at 73.5% overall, followed by "increased vacation days" at 24.4%. While "salary increases" were higher for large companies at 84.9% and 72.2% for small and medium-sized enterprises, "increased vacation days" were higher for small and medium-sized enterprises at 25.2% compared to 17.7% for large companies, highlighting a difference based on company size.

This survey was the first conducted by Tokyo Shoko Research regarding talent acquisition and resignation agency services, and it was conducted online from June 3rd to 10th, 2024. The valid responses were 5,149 companies, and companies with capital of 100 million yen or more were defined as large companies, while those with less than 100 million yen (including individual companies) were defined as small and medium-sized enterprises.

Resignation agency services are often used when employees find it difficult to communicate their resignation intentions directly to the company, or to avoid unnecessary conflicts that may arise during the resignation process. Particularly in large companies, many employees are concerned about deteriorating relationships with the company upon resignation, leading to an increasing use of resignation agency services.

In the case of "Laundry, beauty, and bath services" where there is a lot of experience using resignation agency services, experts analyze that there are many employees who resign due to severe labor shortage issues and poor working conditions. In addition, it is speculated that many employees considering resignation use the service in the accommodation industry, where there is high employment instability due to seasonal factors.

On the other hand, there are negative views regarding the use of resignation agency services. Some argue that using resignation agency services can miss opportunities for communication with the company and may lead to unnecessary misunderstandings or conflicts even after resignation.

While using resignation agency services is a personal choice, careful consideration is necessary to ensure a smooth conclusion to the relationship with the company and to maintain a positive relationship even after resignation.